The initial one to one coaching session is free of charge (not applicable to the small group coaching sessions). This is an opportunity to see whether the client would like to continue and commit to the paid course. All payments must be received in full before the coaching package commences.

There are no refunds once the course begins and all cancellations of sessions must be made 24 hours in advance; wherever possible an alternate session can be arranged for all one to one sessions. However, if an alternate date is not possible the session will not be able to be refunded.

Pricing

Jo Shearn Coaching reserve the right to change pricing at any time for any additional add-ons from time to time. For example, courses may be a certain price in a published deal but that price may increase or decrease over time like all commodities.

In addition, we reserve the right to change the pricing of any Jo Shearn Coaching offer at any time without notice but our policy is to review course costs twice yearly.

Our Promise

We will use all reasonable care and skill in providing the services you order under this agreement, but we do not guarantee any results of the services. Any decision you make having received any of our services are your own and you remain wholly responsible for any decisions and actions you take.

Unforeseen Events

We are entitled to delay or reduce the level and/or scope of service(s) (including session materials) if we are prevented from or hindered or delayed in obtaining or delivering the services (including session materials) as a result of any circumstances beyond our reasonable control. If it is not possible to meet in person due to unforeseen events then we will endeavour to move the sessions to an online platform such as Zoom.

Privacy policy

Jo Shearn Coaching takes your privacy seriously. In general, we use the personal information that we collect from you to identify personal preferences and match your needs with relevant products, and process any orders that you may make through our website. We will not share any data with any other parties.

Customer Feedback and Complaints

We welcome your questions and comments. Should you wish to contact us, please send an email to joshearn@icloud.com